Claims Validation Handlers (Third party)

Circa £30k per annum DOE + excellent benefits
30 Jan 2017
19 Feb 2017

Full time, 1x Fixed-term (12 months), 2x permanent

About the Claims Validation team

Tackling fraud is one of the biggest challenges for the insurance industry. And here at NFU Mutual, it’s not one that we take lightly. From exaggerated claims to staged incidents, insurance fraudsters are using ever-more sophisticated methods to attempt to defraud NFU Mutual. We’ve recently invested in cutting-edge counter fraud technology to enable us to identify fraudulent claims earlier and faster than ever before. Now we need talented Claims Validation Handlers to join us and help us stay on top of risks, support our defence of claims fraud, and keep us protected.

About the role

Joining the Claims Validation (CV) Team, you’ll be responsible for managing your own caseload of third-party injury suspicious cases within a designated limit of authority, from their identification to their resolution. That means working with our internal intelligence team, regional colleagues and selected partners to investigate claims and take the appropriate course of action to defend them. It also means working closely with internal and external bodies – from the underwriting department and claims team, to the Insurance Fraud Bureau and the Police – taking every measure possible to counter the threats presented. You’ll enjoy delivering excellent customer service whilst driving the identification and detection of fraud within your designated region. You’ll also have the chance to contribute to the claims counter fraud strategy, driving best practice, improvement initiatives and supporting regions in counter fraud activity.

This is an incredible opportunity to work with ground-breaking technology and experience a high level of autonomy as you manage third-party claims against NFU Mutual policy holders and help us tackle claims fraud. 

About you

Ideally, you’ll come to us with a proven track record of investigating and defeating suspicious third party injury claims – organised or opportunistic. If you’ve progressed from investigations to criminal and civil prosecutions; even better. Possession – or progress towards – a relevant professional qualification would be beneficial and you’ll be keen to make the most of this challenging role. You’ll certainly have excellent knowledge of insurance based processes and procedures but equally importantly is your passion for counter fraud work. Communication skills are essential as you will need to build strong working relationships at all levels.

About the rewards

In return for your hard work, we offer a competitive benefits package including an attractive pension scheme, 25 days’ holiday, a bonus scheme, staff discounts, flexi-time, ongoing professional development and a unique and supportive working environment.

About us

From our humble beginnings in 1910, we’ve passed milestone after milestone to grow into a leading UK insurer and financial services company with an award-winning portfolio of products. With a strong team of around 3,500 and an annual turnover of over £1 billion, we have an ever-growing customer base, impressive solvency margin and a range of opportunities across our network. Our employees are proud to w0rk for a company that respects them and our broader communities, and they trust us to be financially sustainable so we can be successful now, and in the future.


For more information and to apply, please click on the apply button and search the following relevant ref. Permanent contract: CUSD01203. Fixed-term contract: CUSD01206. Closing date: 19th February 2017.