Senior Claims Operations Technician

City of London
£40000 - £50000 per annum
10 Feb 2017
12 Mar 2017
Paul Hodges
Contract Type
In this role you will support the implementation of operational processes, procedures and initiatives across the insurance claims lifecycle and directly contribute to the achievement of business objectives. You will review all the current operational procedures and our existing claims handling standards, consolidate these processes and design appropriate efficiencies and improvements. In addition, you will be involved in drafting and revising third party outsource contracts, and then assisting with ongoing management, monitoring and reporting performance under these contracts. You will also provide support to internal and external auditing.

The successful applicant will have prior experience within claims operations.

Key tasks and objectives

1.Drive and manage optimal claims operational efficiency and best practice across multiple business lines.
2.Review, design, implement and manage claims process and performance improvements and quality control to achieve operational efficiency.
3.Work closely with other departments including compliance, finance and back-office operations.
4.Work closely with senior stakeholders on business strategy and change.
5.Ensure processes comply with companies risk and compliance policies.
6.Monitor and report performance under client Service Level Agreements, internal key performance indicators and agreed operational business objectives.
7.Assist with production of claims reporting and MI for senior management.
8.Draft third party outsource contracts and then assist with implementation, ongoing management, monitoring and reporting performance under these contracts.
9.Provide support to internal and external auditing.