Compliance Manager - Conduct

London City
Competitive Salary & Excellent Benefits
19 Feb 2018
21 Mar 2018
Contract Type
Flexible, Full time, Permanent

Job Title:                                 Compliance Manager – Conduct

Division:                                  Finance - Compliance

Reports To:                             UK & RoW Head of Compliance

Key Relationships:                  UK & RoW Head of Compliance, Global Head of Compliance, UK and US Compliance Staff, Underwriters, Finance, Internal Audit, Talent Management, FCA, Lloyd’s and other regulatory entities’ senior personnel, Conduct Risk Manager, Delegated Authorities team, Risk Management, Internal Audit

Job Summary:                         Lead on oversight and control of conduct of business matters, focussing on UK and RoW entity (i.e. non-US) compliance requirements.  Ensure effective oversight of conduct matters are in place and provide a framework and structure that supports regulatory compliance across the company as it grows in size and complexity.

Key Responsibilities


Conduct Risk Subject Matter Expert

  • Design, write and implement frameworks, policies, procedures, processes and systems. 

  • Manage compliance and regulatory projects, including implementation of legislation / regulation.

  • Support the coverholder and TPA approval and oversight processes by reviewing coverholder and TPA internal policies and procedures on conduct related matters.

  • Support the Complaints handling process and liaise with the Compliance team and Coverholder Operations by reviewing individual complaints and correspondence where required.

  • Respond to the business on ad hoc regulatory conduct issues as required.

  • Review new/amended products and concepts, responding to challenge if necessary (including products sold via delegated authority).

  • Review and sign off of UK (including UK service company) marketing materials

  • Review and approval of all customer facing insurance documentation whether on paper or electronic form

  • Review of websites for products sold online for both functional and information accuracy

  • Support annual and other reviews of Beazley internal policies and procedures which require conduct compliance input.

  • Ownership of certain compliance policies ensuring that these remain up to date and appropriate for the business, including production of associated communications and trainingmaterials

  • Help oversee and deliver the implementation of the UK & RoW compliance plan, including reviewing the compliance plan in light of changes in the firm’s businesses and the law / regulatory requirements.

  • From a compliance perspective lead in the design and implementation of periodic conduct risk assessments.

  • Liaise with and report to regulatory agencies, as required.

  • Work closely with the business to identify and implement automated solutions to continually enhance compliance processes.

  • Keep abreast of related key regulatory changes which may impact on the firm’s businesses.

  • Prepare internal reporting, highlighting regulatory requirements, changes and details of work undertaken during the period.

Regulator relations:

  • Play a supporting role in maintaining strong and effective relationships with key regulators including the FCA and Lloyd’s.

  • Monitor and review UK and RoW insurance legislation, initiatives and proposals.

  • Monitor and review FCA, Lloyd’s and other relevant regulators insurance legislation, initiatives and proposals.

  • Provide oversight, support and coordinate relevant regulatory reviews

Beazley Furlonge Limited (BFL), Beazley RE (BRe) and all associated companies:

  • Attendance as required at key management or executive meetings.


  • Utilise a high degree of general business knowledge and judgment, including an in-depth understanding of Beazley operations, customers and plans to support the UK & RoW Head of Compliance in advising the board and executive on conduct strategy.

  • Support the UK & RoW Head of Compliance to devise an effective strategy for the Compliance Function.

  • Support on strategic initiatives for the UK and ROW team.


  • Maintain a close working relationship with the executive management and the business.

  • Provide excellent customer service to the internal business and support teams so that all teams go to compliance for support in ensuring they carry out their roles in a compliant fashion.

  • Establish cost effective approaches to achieving target compliance.

  • Provide advice and help train and manage more junior members of the compliance team.

  • Direct line manager responsibilities over at least one more junior member of the team

Brand champion:

  • Support building Beazley’s brand with the FCA, Lloyd’s, other regulators and rating agencies as a well run and ethical company.

  • Evaluate to what extent membership in various key trade associations would be beneficial to Beazley and actively participate in trade/industry association meetings and political events as needed.


  • Ensure Beazley defines and acts within defined regulatory risk appetite.

  • Accountability for the effective management of owned risks and to liaise with Risk Management in maintaining and communicating up to date risk information regarding changes in existing, or new risks, as well as significant control failings/weaknesses or events that may arise.

Stakeholder management & reporting:

  • Support the UK & ROW Head of Compliance in managing internal and external relationships on conduct matters

  • Attend meetings with Lloyd’s / FCA as required

  • Play a key role to ensure Compliance is appropriately positioned within the company.

  • Effectively build partnerships with internal ‘customers’.

  • Inform and advise management and affected company business areas on new and forthcoming legislation etc and develop strategic feedback to Beazley’s trade associations for lobbying purposes as required.

  • Provide strategic level legal expertise and leadership to senior levels of management in the conduct of company business for Beazley.

  • Prepare white papers and policy briefings as required.

  • Prepare the necessary reports for the various committees and attend these as required.

Delivery of business as usual underwriting support, including:

  • Liaison with underwriting management on compliance issues pertaining to underwriter decisions.

  • Compliance reviews of MGAs, coverholders and TPAs.

  • Working with the coverholder management team to ensure best practices around delegated underwriting controls.

  • Support the business generally through finding ways to get objectives achieved, and achieved effectively.

  • Support Beazley’s growth ambitions


  • Assist in the provision and delivery of conduct-related training (which may also include the preparation of original course text), including:

  • Assisting with the drafting and review of E-learning for Conduct Risk ensuring it remains fit for purpose and in line with applicable legislation

  • Assisting with the drafting and delivery of face-to-face conduct and complaints training and workshops

  • Delivery of Induction training to team managers in departments with High Product Risk products

Ad hoc


  • Support and assist with any new projects or requirements as necessary


At Beazley we are committed to doing the right thing because it is the right thing to do.  It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviours – PIED and Being Beazley.  

  • Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

  • Comply with Beazley procedures, policies and regulations including the code of conduct.  Undertake training on Beazley policies and procedures as delivered by your line manager, the talent management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. 

  • Display business ethics that uphold the interests of all our customers.

  • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.

  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, talent management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.  This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.

  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system.  These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications

  • Degree level educated

  • Relevant professional qualification

Knowledge, Experience and Skills

  • Strong understanding of the Insurance and Lloyd’s market and framework

  • Good understanding and experience of managing compliance with FCA and Lloyd’s conduct requirements, standards and expectations

  • In-depth regulator relations experience in an insurance related company/organisation

  • Extensive knowledge of regulatory / compliance capacity supporting the insurance industry.

  • Strong knowledge of both property and casualty insurance

  • Outlook and Word

  • Demonstrated ability to build strong relationships with a wide range of stakeholders

  • Proven leadership/management experience

  • Strong business acumen

  • Excellent written and verbal communication skills.

  • Language skills desirable

Aptitude and Disposition

  • Flexible

  • Highly Energetic

  • Self motivated with the ability to work autonomously

  • Team Player

  • Highest degree of Integrity/discretion

  • Strong written and verbal communication skills

  • Analytical

  • Attention to detail

  • Organized; ability to meet deadlines

  • Ability to negotiate with both internal and external parties

  • Firm but diplomatic

  • Friendly and approachable

  • Ability to deal with problems in a practical and common sense way, and make sound decisions (commercial approach and understanding of issues facing the firm).

  • Ability to work with a degree of independence and autonomy.

  • Good attention to detail with the ability to produce high quality advice.

  • Relevant professional qualification

Similar jobs

Similar jobs