Volume Claims Adjuster

Up to £30,000
22 Feb 2018
24 Mar 2018
Contract Type
Full time, Permanent

WPR is delighted to be assisting a global insurer hire a Volume Claims Adjuster in its Guildford office. The purpose of this role is to handle lower value, non-complex claims that are outside of the Claims Support scope and to undertake claims administration for the team ensuring accurate claims data is maintained.

Specific duties include;

  • Responsible for adjusting claims within authority limits and in accordance with the Claims Philosophy and associated key performance measures, including Lloyd’s Minimum Standards;
  • Reporting to Direct APH Claims Specialist, where appropriate, in particular, where claims are above, or have the potential to go above, own authority limits;
  • Setting appropriate and accurate case reserves in a timely manner;
  • Ensuring prompt payment of valid, undisputed claims;
  • Maintaining accurate claims data across our various claims management systems and ensuring that all claims documents are appropriately filed in the document storage system;
  • Provide triage of incoming claims where appropriate, segmenting claims promptly;
  • Developing positive, professional dialogue with both Brokers and Insureds on claims matters and, wherever possible, actively participating in market events as deemed necessary to positively raise the Company profile;
  • Liaising with external experts, including appropriate management of our panel including Terms of Engagement and Fees;
  • Set-up, administer and manage a case diary and appropriate follow-up on all claims;

This role would suit a Claims Adjuster with broad claims experience across multiple classes of business, strong data analysis skills, and experience of ECF/CLASS systems.

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