Property Claims Change Specialist

NFU Mutual
Stratford upon Avon
Salary: £40-45k p.a. dependant on experience
23 Apr 2018
21 May 2018
Contract Type
Full time, Permanent

About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

About the role

If you are passionate about improving performance and customer experience, and if you enjoy researching problems, recommending solutions and driving change, then this is an exciting opportunity which will allow you to use your skills to really make a difference.

Here at NFU Mutual, our customers are at the heart of everything we do and are our prime focus. This role is integral in ensuring we make our customers’ claims journey as smooth and efficient as possible. You will work closely with property claims leaders and teams within the business, as well as engaging with external industry bodies, to identify areas for improvement. Subsequently, you will work to design, develop and implement claims processes whilst guiding the business on plans and outputs and challenging where necessary.

Additionally, you will help interpret and communicate responses to legislative and regulatory change. You will enjoy keeping up to date with market and technical requirements and will inform the claims business of any emerging risks and opportunities.

About you

The role will require strong technical knowledge within property claims as well as a good market and regulatory understanding in this area.

As well as being self-motivated and enthusiastic, you will have excellent interpersonal skills to allow you to develop strong working relationships to deliver strategic aims. Having the ability to influence others will be essential for delivering success in this role, and you will have experience of leading projects and implementing process efficiencies.

Ideally you will have a minimum of 5 GCSE’s (or equivalent) at grade C or above, including Maths and English. It would also be advantageous if you possess, or are working towards, a relevant professional qualification (e.g. ACII or Adv. Dip. CILA).

Rewards and benefits

As a mutual company who rewards its’ members we also like to reward our employees who make this possible. Our reward package includes, but is not restricted to;

  • Annual bonus scheme (up to 17.5%)
  • 25 days’ holiday (plus Bank Holidays) which increases with service
  • Competitive pension scheme (maximum contribution is employee – 8%, employer – 12%)
  • Health and wellbeing plan
  • Monthly contribution to your gym membership


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