Head of broker support
HEAD OF BROKER SUPPORT aae
Our clients a prestigious LLouds broker based in the city are currently seeking a head of broker support.
The key objective of the role is to lead the Broker Support Team within the Financial Products Team and ensure the delivery of a consistent high class level of support to the Brokers & Account Executives within the team. The success of this role will be realised in part by the freeing up of key producers from administrative tasks and delivering a robust team that supports both these producers and Client base.
Key tasks include but are not limited to the following;
Oversee all operational matters across the team and provide line management to other technicians within the team
Implement operational standards that are maintained consistently across the team,
High standards of documentation & file maintenance, including MRC's & Evidence of Cover. Accurate and timely completion of work, prior to passing to the Processing Team
Implement and maintain compliant MRC Templates. Ensure the delivery of a proactive service and oversight of all facilitised business, including delivery of regulatory cover holder standards and reporting to capacity providers. Proactively contribute and provide leadership to any management meetings, including;
Team Meetings, NM Operations Executive. Initiate and maintain the delivery of accurate and clear Management Information and work flow reporting . Knowledge of Non Marine classes, ideally Financial lines. Ability to communicate assertively with Clients and colleagues in a professional and respectful manner. Leadership and line management responsibilities. Ability to work under pressure and to meet deadlines.
MW Appointments is acting as an Employment Agency in relation to this vacancy.