Quality Assurance Technician - General Insurance
A leading insurance organisation in Birmingham are looking for a Quality Assurance Technician to join a growing team on a 12 month fixed term contract.
Working within a general insurance team, you will provide independent monitoring and assess the service provided by general insurance telephone sales teams. You will ensure that all regulatory and quality standard are consistently achieved and will coach and develop staff performance through individual feedback and identifying potential service and process improvements.
You will demonstrate good knowledge of general insurance regulatory framework and will have ideally worked within a contact centre setting.
It will be your responsibility to maintain a central database of assessments and produce ad-hoc reports analysing the quality of the service.
Please visit the IDEX Consulting Ltd website for further opportunities. If your application is successful we will contact you to discuss the opportunity in more detail within 2 working days of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies. Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.