Product Delivery Manager

Emerald Group
Competitive Salary plus excellent benefits package
28 Aug 2018
27 Sep 2018
Job Function
Contract Type

A fantastic new opportunity has arisen within our clients Commercial Business Area for a Product Delivery Manager to join the team based from their head office on a permanent basis.

It is an exciting time to join the Commercial Division during an exciting period of growth and transformation and you will support the Head of Change and Product Delivery to schedule/plan their change portfolio.

They are looking for a charismatic self-starter who is proactive in their approach. You will have accountability for managing the Product Delivery team consisting of 10-12 product development and test analysts to successfully deliver against the Commercial business change portfolio. This will require Project Management and Co-ordination of key Commercial Change initiatives, projects with regards to Product Development, Testing and Change Delivery.

What being a Product Delivery Manager involves:

  • Line management of the team covering performance conversations, team meetings, quarterly meetings and engagement surveys
  • Management of 20+ people; Provide and implement best practice and maintain an understanding of industry trends in development and testing
  • Plan, schedule, prioritise and reporting progress of change portfolio
  • Set-up and run local change governance forums; ensuring change is delivered to time, cost and quality
  • Lead continuous improvement of how they deliver change from inception to BAU, including the use of automation tools, delivering the change plan
  • Regular quality assurance of all deliverables and artefacts produced by the team and any third parties; maintain Change, Development, Test strategies, policies and standards to deliver to time, cost and quality

People / line Management:

  • Effectively manage staff through strong leadership and line management ensuring successful delivery for the individuals and the organisation
  • Fair, consistent and transparent performance management, 121’s (12-14 FTE across UK and 10 FTE offshore)
  • Planning and running team meetings, quarterly meetings and workshops
  • Performance manage (121’s) the team to ensure they have appropriate skill levels and availability to ensure the overall delivery of the portfolio


  • Ensure they have end to end reporting of local change portfolio
  • Manage the overall development and test strategy, planning and co-ordination of all phases of development and testing across the portfolio
  • Ensure the delivery of development and testing to agreed baselined time, cost and quality in adherence with departmental best practice, relevant, appropriate and agreed testing methods, standards and policies for both waterfall and agile methods of delivery
  • Act as the key interface with, Commercial and testing partners, conducting joint forward planning and ensuring the quality of the services provided

Risk & Control:

  • Responsibility to ensure deliveries have robust risk assessment/mitigation, aligned to our clients delivery framework
  • Identify, own and manage the risks involved in running change, appropriate to role, in line with the risk framework
  • Maintain evidence required to prove Development and Testing Services adherence to good development and testing practice and process
  • Overall responsibility for managing their development, test environment and data requirements to ensure compliance with any guidelines

Skills they are looking for:

  • Strong people management experience is essential
  • Portfolio, project or programme planning & delivery experience
  • Charismatic with an ability to communicate and influence stakeholders and teams
  • Knowledge of Broker Software Houses – Polaris, Open GI, Actuaries, SSP
  • Project Management experience and exposure across the full Project Lifecycle, and creating and managing a Project Plans
  • Ability to learn quickly and breakdown problems

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