Senior Claims Adjuster

£60000 - £70000 per annum
26 Nov 2018
25 Dec 2018
Elizabeth Charlesworth
Job Function
Claims, Claims Adjuster
Contract Type


The role

To adjust claims within a designated individual authority limit and assist in the technical management and control of a claims portfolio to provide a prompt and efficient service to the market and to protect the Company's financial interests by ensuring the validity of claim payments and adequate reserving.

Key accountabilities

  • Adjust, and authorise claim settlements and fees within a designated individual authority limit.
  • Where applicable on Syndicate claims fulfil the requirements of Lloyd's Claims Scheme and Lloyd's Claims Management Principles.
  • Liaise and negotiate with clients, brokers, loss adjusters and lawyers in the adjustment and settlement of claims, including UK and overseas travel, where necessary.
  • Work closely with and audit external service providers.
  • Process advices and settlements on CLASS.
  • Assist with the preparation for and participate in the client auditing/visiting programme.
  • Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals.
  • Organise the provision of administrative services, maintain records and provide management information.
  • Operate and utilise the in-house IT system and that of external service providers for data input, reporting, data interrogation and report generation as required.
  • Monitor aggregate excess programmes.
  • Oversee and manage the provision of claims experience reports for brokers and clients.

Skills & experience

  • Degree or A levels
  • ACII qualified
  • Minimum 5 years related experience
  • Must have previous experience in Financial Lines
  • Experience of handling a high volume of claims
  • Good interpersonal, presentation, written and verbal communication, organisation, numerical and verbal reasoning, analytical
  • Good IT skills, knowledge of Microsoft Office or similar packages, Database software.
  • Proficient on CLASS/ECF and Subscribe


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