Senior Claims Adjuster

The role

To adjust claims within a designated individual authority limit and assist in the technical management and control of a claims portfolio to provide a prompt and efficient service to the market and to protect the Company's financial interests by ensuring the validity of claim payments and adequate reserving.

Key accountabilities

• Adjust, and authorise claim settlements and fees within a designated individual authority limit.
• Where applicable on Syndicate claims fulfil the requirements of Lloyd's Claims Scheme and Lloyd's Claims Management Principles.
• Liaise and negotiate with clients, brokers, loss adjusters and lawyers in the adjustment and settlement of claims, including UK and overseas travel, where necessary.
• Work closely with and audit external service providers.
• Process advices and settlements on CLASS.
• Assist with the preparation for and participate in the client auditing/visiting programme.
• Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals.
• Organise the provision of administrative services, maintain records and provide management information.
• Operate and utilise the in-house IT system and that of external service providers for data input, reporting, data interrogation and report generation as required.
• Monitor aggregate excess programmes.
• Oversee and manage the provision of claims experience reports for brokers and clients.

Skills & experience

• Degree or A levels
• ACII qualified
• Minimum 5 years related experience
• Must have previous experience in Financial Lines
• Experience of handling a high volume of claims
• Good interpersonal, presentation, written and verbal communication, organisation, numerical and verbal reasoning, analytical
• Good IT skills, knowledge of Microsoft Office or similar packages, Database software.
• Proficient on CLASS/ECF and Subscribe