Experienced Claims Handlers

£18,000 - £26,000 (dependent upon experience)
06 Dec 2018
22 Jan 2019
Contract Type
Full time, Permanent

Experienced Claims Handlers

Ref: AXAI2159

Region: North West

Location: Morecambe, England

Operating Company: AXA Insurance

Specialism: Claims & Inspection

Department: Customer Property Claims

Remuneration: £18,000 - £26,000 (dependent upon experience)

Closing date: 8 January 2019

Busy and dynamic are two defining words that can be linked to our Claims Unit here in Morecambe. We are looking for experienced ambitious and enthusiastic people who want to work within our claims team with a desire to succeed. 

If you have a strong customer focus with aspirations to build on your knowledge and a passion to drive your career here at AXA? Then we want to talk to you! 

It’s a great opportunity for anyone wanting to further their career within the AXA, the number 1 global insurance brand for the tenth year running. 

We are committed to developing our people and provide a structured career path where we invest in you and your future. That’s why we’ve been recognised as one of the Sunday Times Top 25 Best Big Companies to work for. We have a range of learning tools, training opportunities and a self-driven learning platform to make sure you have everything at your fingertips to develop and progress yourself and your career. 

Take a look at our AXA stories to read what it’s like to work at AXA and what people are achieving 

What to expect

You’ll be providing the very best personal claims service to our customer and you’ll also share your knowledge and skills with your team by helping to coach and develop those with less experience.

You will be proactive, enthusiastic and thrive on taking responsibility in a fast-paced environment where opportunities to develop and progress are actively encouraged.

 This role is a full time position - 35 hours per week on a shift pattern of 8-4, 9-5, 9.30-5.30 and 12-8 with 1 in 4 Saturdays (9-5). 

Who are we looking for
The most important attribute we look for is the ability to demonstrate excellent customer service, understanding the value of our customers and the impact it has on our brand. 

You must be able to communicate in a clear and confident manner, active listening skills and confidant at negotiating, questioning and complaints handling. 

Due to the nature of the role, we are looking for a natural empathetic manner with an understanding of how to support people through difficult times. 

We are also looking for candidates that have knowledge of insurance principles, products and policies and experience of negotiation claims in a relevant insurance claims environment.

What we can offer you
We have a fantastic new training and development academy which every team member is part of. It means that when you join you have a structured and well defined career path that can propel your salary and your career opportunities. The academy is run at your pace so essentially the quicker and more experienced you become the bigger the salary reward! 

As you’d expect from a global leader, our reward package is a world-beater here’s a small selection of our current benefits.

  • Bonus Scheme linked to yours and the company’s performance.
  • Pension scheme with employer contributions as well as your own.
  • Life assurance 10x reference salary (4x if not in the Pension Scheme)
  • 23 days holiday, increasing to 28 days by your fifth year of service.
  • Interest free season ticket loan scheme.
  • Access to MAX Benefits where you enjoy cashback and discounts on thousands of retails, holidays and purchases.
  • Flex benefits such as holiday purchase, dental care, bikes for work.
  • 20% discount with EE.
  • 50% of Pure Gym membership.
  • Discount on all AXA Insurance products, including car, home and travel insurance, breakdown cover & healthcare.
  • Investment in Professional Qualifications.
  • Free on-site parking

Additional Information

To apply, email your CV and cover letter to Resourcing Team Leader Stacey Davies:

Please ensure your application is submitted by the closing date.

We are an Equal Opportunities Employer 

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