Niche Claims Handler
Leading Insurance organisation, who are enjoying a period of sustained growth, wish to recruit Niche Claims Handlers to join their team in Preston.
You will be responsible for the quality and accurate processing of claims for policyholders and ensure company standards are met at all times. The Niche team manage Travel, Creditor, Pet and Motor claims. There is an emphasis on proactive claims management skills, excellent customer service and the requirement to be able to handle claims across many schemes and clients.
To undertake initial notification of loss, assessment and validation of claim circumstances and calculate accurate settlements in line with policy terms and conditions ensuring a positive customer journey at all times.
To ensure accuracy of all actions to minimising financial leakage and process all claims in a pro-active manner to ensure no customer detriment.
To provide telephone advice and assistance in line with SLAs ensuring compliance with organisational and industry guidelines and regulations;
Providing high quality and professional assistance dealing with calls promptly and courteously;
Providing high quality and professional written (including e-mail) documentation in relation to customer claims including requests for information and confirmation of acceptance and repudiation of claims.
To adhere to the department’s minimum standards, ensuring that service levels are met and that a high level of performance is maintained in line with FCA guidelines;
Recognise, report and handle complaints in respect of the work undertaken by your team;
Undertake or have knowledge of all the tasks in your team within your relevant area;
Communicate effectively and efficiently with all clients, customers and stakeholders;
Support coaching and training techniques to ensure that you are confident and knowledgeable when dealing with customers and share best practice;
Achieve personal, team and department goals and deal with problems or conflict which affect these, as appropriate;
Be aware of and be able to flag fraud indicators to the relevant parties;
Identify opportunities and suggestions for operation improvement;
Understand and comply with all relevant company policies and procedures.
Understand and promote company values and demonstrate role model behaviours;
Adapt and demonstrate positivity to the constantly changing requirements of the department and the company and perform any additional tasks as may be required.
Experience and Skills required:
Insurance Claims experience - ideally
Understanding and reassuring telephone manner
Excellent Communication skills
Professional attitude and appearance
Computer literate and strong keyboard skills
Attention to detail
Ability to follow procedures
Ability to undertake multiple tasks and work well under pressure
For further information, please contact Adrian Richards at Cavendish Maine.
By responding to this advert you consent to Cavendish Maine processing the personal data included within this application.
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise.
In the meantime, we would like to thank you for your interest in Cavendish Maine.