Motor Claims Managers (AD / TPPD)

NFU Mutual
Stratford-upon-Avon, Warwickshire
£50-70k p.a. + bonus (up to 25%)
09 May 2019
04 Jun 2019
Job Function
Claims, Claims Manager
Contract Type

The Opportunity

Here at NFU Mutual, we pride ourselves on delivering a world class, market-leading service to our customers. Our philosophy is to always look for ways to pay our customers’ claims, rather than find excuses not to.

We continually look for ways to further enhance this service and strive to be the best we can for our members. Following the recent announcement on changes to Head Office claims, we are now looking forward to an investment in our claims capability in order to reinforce our commitment to look after our customers and improve our control of indemnity spend.

As a result of this transformation, we have two exciting new roles for experienced Motor Claims Managers to join our journey. One role will be responsible for Accidental Damage (AD) Motor Claims, and the other will be responsible for Third Party Property Damage (TPPD) Motor Claims. Both roles will support and work alongside our new Head Office Motor Claims Manager.

More about the Roles

The Motor Claims Managers will have a key role in designing and leading the implementation of justified Motor claims handling strategies for their specific line (First Party AD/Third Party Property Damage,including Credit Hire), with the aim of maximising service, customer and business benefits and contributing towards the delivery of our Long Term Objectives. Both roles will involve a strong focus on improving our control of claims costs and customer experience.

You will work with operational teams to set and achieve financial performance and customer experience targets for the defined claims area. In addition, you will be responsible for managing technical standards and development programmes for the handling of these claims, ensuring tools, guidance materials and processes are aligned with best practice and regulatory requirements.

Through regular research  and participation in market forums, you will respond to market activity and developments; designing and implementing effective strategies which maintain or improve control of indemnity spend, whilst maintaining our market leading reputation for customer experience.

About You

We are seeking experienced and driven claims professionals who possesses detailed knowledge of Motor claims market practices and strong relationship and influencing skills across all levels. It is important for you to have the ability to analyse and interpret performance data. A strong track record in delivering and demonstrating performance improvements is also essential.

The successful candidate will hold either ACII or a suitable equivalent legal qualification.

Reward at NFU Mutual

We pride ourselves on being a great place to work, so along with a supportive culture and ongoing development opportunities, you can also look forward to an attractive reward package. You’ll be rewarded with an annual bonus of up to 25%, a contributory pension scheme (up to 12%) and a variety of other benefits, including private medical insurance, staff discounts, and our health and wellbeing plan.

Salary: £50-70k p.a. + bonus (up to 25%)