Senior Claims Adjuster

City of London
29 May 2019
28 Jun 2019
Abigail Gregg
Job Function
Claims, Claims Adjuster
Contract Type

Technical Responsibilities:

  • Adjust and authorise claim settlements and fees within designated individual authority limits Provide a prompt and responsive service to clients and brokers to ensure that the Company remains industry leading in claims management
  • Liaise and negotiate with clients, brokers, and lawyers in the adjustment and settlement of claims. This may include overseas travel
  • Work closely with, whilst monitoring the performance of, external service providers and escalate any issues which may occur to ensure Company data is current and accurate
  • Assist with the preparation for, and participate in where appropriate, client auditing and visiting programmes

Business Management:

  • Organise the provision of administrative services, maintain records and provide management information
  • Operate and utilise the in-house IT systems and that of external service providers for data input, reporting, data interrogation and report generation as required
  • Preparation for and attendance at quarterly reserving meetings with underwriters and actuaries
  • Contribute to "Claims Best Practice" groups and committees as and when required
  • Report production and circulation including, input, updating, review and interrogation of claims data Process advices and settlements on the appropriate external system e.g. CLASS, ECF2 and on the appropriate internal workflow system
  • Discuss with the team, set and regularly review additional case reserves where necessary to ensure reserves reflect the ultimate outcome as early as possible in the life of the claim
  • Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals

Additional duties:

  • Participate and undertake applicable professional, technical and career development training (delivered internally and externally) to include attainment of associated qualifications where required
  • Where applicable ensure company, market and client related documentation is issued (internally and externally) accurately and on time
  • Comply with external and internal regulatory and statutory policies, procedures and regulations
  • Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives
  • Liaise with relevant and associated areas and groups within the business process to establish, support and maintain business relationships and organisational effectiveness
  • To undertake any other duties of a similar nature that the company reasonably requests to be performed that are within the expertise and skills of the jobholder. These may be subject to periodic review and any updates and changes to be introduced after consultation with the person concerned


  • Bachelor's Degree or equivalent formal education qualification
  • Relevant related experience
  • Completion / progress towards recognised Industry qualification e.g. ACII

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