Team Manager - Financial Lines Complex

City of London
06 Aug 2019
05 Sep 2019
Job Function
Claims, Claims Manager
Contract Type

We are seeking a proven leader with experience within Financial Lines claims who will lead a team of up to 10 adjusters and ensure a timely, efficient and quality service is provided to our customers through the pro-active management of claims.

You will work closely with the Senior Manager of the Complex Claims Centre of Excellence to deliver corporate goals whilst promoting
AIG's core values. The role will require you to provide strong technical support and sound claims handling judgement to adjusters to ensure outstanding customer service at all times.

You will be responsible for talent development through the setting of clear goals and objectives for team members; providing
performance feedback at monthly 121s and to participate in the performance review processes in accordance with company standards.


Supervising the handling and investigation of a cross section of Financial Lines claims.

Allocation of new claims whilst managing existing work flow of existing claims within the team. Nurturing talent by setting clear
objectives, priorities and performance standards and ensuring that employees have the skills, knowledge and resource to perform their roles.

Measuring compliance with best practice, service and communication through system reporting and internal file audits.

Acting as gatekeeper for all external solicitor/adjuster instructions.

Critically reviewing all general office expenditure to ensure compliance with approved budget guidelines.

Closely liaise and work with the profit centre to review claims issues and underwriting initiatives.

Work with claims account managers and business development managers in order to promote good working practices and
relationships with policyholders.

First contact point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on
the principle of treating customers fairly.

Promote good file maintenance and record keeping within the department.

Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting.

Position Requirements:

Successful candidate will have a strong technical knowledge of Financial Lines claims.

Ability to lead and motivate a team.

Strong verbal and written communication skills.

A capable planner who is able to demonstrate sound judgement and innovation.

About AIG

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at Additional information about AIG can be found at and http:// | YouTube: | Twitter: @AIGinsurance | LinkedIn: These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.


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