Underwriting Service Advisors

11 Sep 2019
25 Sep 2019
Contract Type
Full time, Permanent


Responsible for providing excellent customer service to all brokers. Development of business relationships with brokers over the telephone and managing queries & mid-term adjustments to the agreed department SLA's. Referring any non-standard cases to the appropriate underwriter.


Handle incoming calls from existing customers; handling enquiries and taking all necessary actions in a professional and service focussed approach. Take responsibility for all customer requests, ensuring action and follow up within the agreed service level. Develop and Maintain productive external and internal relationships Recognise and convert opportunities to introduce other AIG products to existing customers. Consistently achieve individual performance targets. Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries. Practice customer care by providing accurate information to customers at all times. Ensure good product and system knowledge is maintained. Ensure all relevant systems are updated in a timely manner


Awareness of the impact of regulation and FSA Demonstrate excellent customer service skills Good Team player. Knowledge of company policies and procedures.(Can be developed over time) Good communication skills written/verbal. Attention to detail

Relationship Management - Consistently project a professional image. Demonstrate presence and authority in dealing with all levels of customers and internal AIG contacts.

Team Player - Build professional and courteous working relationships with other Underwriting Service Advisors to form a strong, driven and successful team

Customer Service - Understand customer requirements and meet expectations, exceeding expectation where possible

Attitude & Professionalism - Maintain a positive outlook and maintain professional standards at all times towards both customers and colleagues alike

Managing & Developing yourself - Take ownership of your own development utilising support network and training opportunities available

Planning & Prioritisation - Work with team leader to prioritise individual workload to ensure targets and deadlines are achieved

Problem Solving - Highlight problems promptly taking ownership to seek a solution with assistance of team leader

Delivering results - Achieve all performance targets and internal SLA's

Continuous Improvement - Highlight any improvements within process

Communication - Excellent written and verbal communications skills

Business Knowledge / Awareness - Understand company objectives, strategies and how role / actions impact the business

Regulation - Practical and working knowledge of FCA and compliance

Competitor Knowledge - Maintain a strong network of contacts and understand the market

Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs

Technical Knowledge - Sound understanding of product range and wordings with a basic technical understanding

About AIG

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at http://www.aig.com/careers/life-at-aig/join-the-talent-network. Additional information about AIG can be found at www.aig.com and http:// www.aig.com/strategyupdate | YouTube: http://www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.