Account Manager

3 days left

Location
Croydon
Salary
£50000 - £55000 per annum + bonus & benefits
Posted
16 Oct 2019
Closes
15 Nov 2019
Ref
MKL00063
Contact
Greg McKenzie
Contract Type
Permanent

Key accountabilities

  • Manage a defined portfolio of our strategic accountants who are managed by the strategic accounts team.
  • Ensure we deliver high standards of support, engagement and ultimately growth and retention of these large relationships.
  • Manage the key decision makers for each account to ensure our clients are supported appropriately on a day to day basis and manage any account or service queries.
  • Build account development plans for each strategic accountancy relationship from which we determine the objectives and required actions to retain and grow each individual account
    - deliver a strict engagement approach of quarterly business reviews which ensure the entirety of their relationship with the Business is understood and the development plan is engaged with and delivered upon.
  • Work with the Head of Strategic Accounts to evolve and develop the account development plan whilst supporting key renewals and mid term discussions.
  • Be an important contributor to the sales leadership team within the tax sales team and wider U.K. sales community, networking and promoting the strategic relationships within this group.
  • Support the Head of Strategic Accounts, ensuring strict and disciplined management of objectives combined with active ownership of relevant projects, developments and an enabler of change.
  • Ensure our sales activity is undertaken to the highest possible standards of quality and strict adherence to our regulatory obligations.

Skills & experience

  • Must have a proven track record of client management experience in the accountancy or financial services sector.
  • Experience of working within an accountancy practice is preferred, or professional services engagement but will consider strong candidates with no accountancy or tax experience if transferable skills are evidenced.
  • Must have a balance of sales capability (presentation, questioning, negotiation skills) along with a strong management style.
  • Demonstrable results in retaining large clients.
  • Demonstrable results in growing client relationships, in terms of value.
  • Excellent interpersonal skills and a solid emotional intelligence to ensure positive and proactive internal stakeholder management.
  • Evidence of flexible and virtual working given the spread of locations of the strategic accounts and support staff, as well as the business's wide regional office structure.
  • Be a good fit to the Company culture and an understanding/engagement of our company values.

 

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