Accidental Damage Handler

3 days left

Location
Ipswich, Suffolk
Salary
Permanent
Posted
03 Sep 2020
Closes
03 Oct 2020
Ref
SCB
Contract Type
Permanent

My client who is an Insurance Company based in Ipswich are currently recruiting for an Accidental Damage Handler.  Permanent and paying £17K/20K

AD Handler - Permanent and paying £17K/20K

  • Competent in Accidental Damage and repair management processes
  • Knowledge of the Financial Conduct Authority (FCA), Data Protection (DPA), Financial Ombudsman Service (FOS) and Motor Insurers Bureau (MIB)
  • Understanding of liability
  • Knowledge of Service Level Agreements (SLA’s)
  • Understanding of reserving and its importance
  • Possess excellent telephone techniques
  • Identify and understand client requirements
  • Good understanding of Claims Systems
  • Possess excellent data accuracy skills
  • Escalation of customer issues or complaints to a more senior member of staff if unable to resolve
  • An understanding of the business and the key revenue streams.

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