Claims Team Leader

1 day left

Location
Ipswich
Salary
£21000 - £25000 per annum
Posted
22 Sep 2020
Closes
22 Oct 2020
Ref
220920CW
Contact
Caroline Walsh
Contract Type
Permanent

Responsibilities

  • Proactively lead and motivate a team of Claims Handlers to achieve team objectives
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction
  • Act as a referral point for the team
  • Ensure excellent customer service is delivered to and on behalf of clients
  • Act as a contact point for clients on a day to day basis
  • To train and develop team members to reach their potential


Requirements

  • Experience within the Insurance Industry with a proven ability to lead and manage a team of people
  • Good understanding of the Motor Claims process
  • The ability to coach and mentor your staff whilst monitoring the team's performance on a regular basis ensuring that quality, customer focus and cost control is maintained
  • Able to foster good team spirit and develop a learning culture to support team and individual development objectives
  • Demonstrate excellent communication and interpersonal skills, and able to liaise effectively with various members throughout the organisation

How will I be rewarded?

  • 25 days holiday per annum after 2 years' service rises by 1 day each year to a max 30days
  • Subsidised gym membership
  • Death in service benefit
  • Amazon Voucher on your Birthday (£20)
  • Sports and Social events (Christmas Party etc)

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