City of London
Up to £60000 per annum
01 Oct 2020
31 Oct 2020
MW Appointments
Job Function
Claims, Claims Adjuster
Contract Type

Job title : Claims Adjuster
Global leading provider of professional services to the insurance industry, a profitable, growing organisation that is highly regarded in the insurance industry as a top tier provider of professional services, employing some of the industry's 'best in class' professionals and technical experts. Delivery of high quality, individually tailored services to clients is backed by core values of excellence, partnership, quality and support, and look for employees to join who exemplify these values
Looking in increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service, currently recruiting a Claims Adjuster with Commercial Property and multi class experience to support an increasing client portfolio.
The Delegated Lead team provides a London based delegated claims service. The scope of the service includes multiple classes of business comprising of both Standard and Complex claims where the client acts as a Claims Agreement Party. Currently providing this service to 12 Lloyd's Managing Agencies and handling approximately 5,000 transactions per month, with stringent SLAs.
Key Responsibilities
Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
Claims adjusting on behalf of current and future clients
Provision of technical support for the adjusting of various COB claims
Ensuring each client's claim service standards are maintained or enhanced
Managing and enhancing client relationships
Monitoring performance against contract SLAs and KPIs
Delivering and presenting reports to clients on specific claims issues
Mentoring and training less experienced members of the team
Post adjustment peer review of to ensure technical standards and requirements are adhered to
Appointing experts and legal counsel where deemed appropriate
Required Skills

Extensive London Market experience adjusting claims across various COB
Proven track record of adjusting a combination of multiple classes of business, with specific experience in Commercial Property claims.
Experience in handling Claims in accordance with the Lloyd's Claims Scheme
Proven experience in respect of the London Market process including Broker CLASS @ Lloyd's and ECF Systems
Extensive knowledge of the current Lloyd's Claims Scheme
Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business
Able to work across multiple stringent client SLAs.
Display excellent inter-personal and communication skills in order to interact well within team and with clients and Brokers
Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role

MW Appointments is acting as an Employment Agency in relation to this vacancy.

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