Team Leader

3 days left

Location
Ipswich
Salary
Negotiable
Posted
02 Oct 2020
Closes
01 Nov 2020
Ref
021020CW
Contact
Caroline Walsh
Contract Type
Permanent

Out Of Hours - Team Leader

Due to continued growth, a new opportunity has arisen to join a well-known Insurance company within their Out Of Hours Claims department as a Team Leader. 37.5 hours a week 5 days a week on a rota basis. Hours are Monday - Friday between the hours of 17:30 - 12:00 (Midnight) and between 09:00 - 19:30 at the weekend.

You will be responsible for overseeing the performance and development of a team of Motor Claims Handlers, ensuring that both team and individual performances are maintained as well as customer and client expectations.

Responsibilities

  • Proactively lead and motivate a team of Claims Handlers to achieve team objectives
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction
  • Act as a referral point for the team
  • Ensure excellent customer service is delivered to and on behalf of clients
  • Act as a contact point for clients on a day to day basis
  • To train and develop team members to reach their potential


Requirements

  • Experience within the Insurance Industry with a proven ability to lead and manage a team of people
  • Good understanding of the Motor Claims process
  • The ability to coach and mentor your staff whilst monitoring the team's performance on a regular basis ensuring that quality, customer focus and cost control is maintained
  • Able to foster good team spirit and develop a learning culture to support team and individual development objectives
  • Demonstrate excellent communication and interpersonal skills, and able to liaise effectively with various members throughout the organisation

How will I be rewarded?

  • 25 days holiday per annum after 2 years' service rises by 1 day each year to a max 30days
  • Subsidised gym membership
  • Death in service benefit
  • Amazon Voucher on your Birthday (£20)
  • Sports and Social events (Christmas Party etc)

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