Customer Claims Advisor

Location
Ipswich
Salary
£17000 - £17500 per annum
Posted
23 Oct 2020
Closes
22 Nov 2020
Ref
231020CWPT
Contact
Caroline Walsh
Job Function
Claims
Contract Type
Permanent

Customer Claims Advisor - Part Time - Ipswich - £6,141

Due to continued growth, a new opportunity has arisen to join a well-known Insurance establishment within their Out Of Hours First Notification of Loss Team.

As a Customer Claims Advisor, you will be the first point of contact for customers looking to log their insurance claims, advising them of the process and accurately taking down details of their claim to administer onto the system.

Responsibilities

  • Accurately logging Motor incident Claims
  • Providing a high level of Customer Service
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction
  • Ensure excellent customer service is delivered to and on behalf of Clients
  • Act as a contact point for Clients on a day to day basis


Hours

This is a part time position requiring you to work weekends and bank holidays (7.5 hours per day), between the hours of 8am and 6pm.

Requirements

  • Customer Service experience, ideally within a call center environment - Insurance or Claims experience would be advantageous but is not essential
  • Able to foster good team spirit and develop a learning culture to support team and individual development objectives
  • Demonstrate excellent communication and interpersonal skills, and able to liaise effectively with various members throughout the organisation

How will I be rewarded?

  • 22 days holiday per annum (Pro rata) rising by 1 day each year after 2 years' service to a max of 30days (Pro rata)
  • Subsidised gym membership
  • Death in service benefit
  • Amazon Voucher on your Birthday (£20)
  • Sports and Social events (Christmas Party etc)

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