Conduct Risk Manager - Cardiff

£70000.00 - £85000.00 per annum
26 Oct 2020
25 Nov 2020
Paul Miller
Job Function
Contract Type
  • Develop, implement, and manage an effective conduct risk framework across all dimensions of the business' operation including sales, renewals, placement activities, and complaints
  • Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands
  • Develop and produce insightful MI and KPIs (for the business unit and wider distribution) to evidence performance against targets, identify trends, and enable prompt and effective intervention to maintain quality and avoid customer detriment
  • Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events
  • Liaise with the wider Group Conduct & Risk functions to ensure the overall integrity and consistency of the business' approach to managing conduct and risk, whilst always maintaining a proportionate outlook and relevance to the nature of the business' activities
  • Establish the routine and undertake regular customer/conduct risk reviews in conjunction with business unit management
  • Develop and maintain key stakeholder relationships across Group Corporate Governance functions
  • Maintain a thorough understanding of market dynamics and emerging regulatory themes to support recommendations and encourage positive change within the business unit
  • Nurture a culture of awareness and understanding of key conduct and risk themes amongst the whole team

You will:

  • Possess a deep understanding of the regulatory landscape and the application of FCA rules within an intermediated insurance business
  • Maintain a customer-centric outlook allied to a clear understanding of the operational processes within the business
  • Be professional and organised in the approach to all accountabilities recognising that this role is key to the effective running of the business and the management of risk and reputation
  • Maintain up-to-date knowledge of regulatory developments and demonstrate a willingness to share that knowledge for the benefit of the business and team
  • Use initiative & proactivity to progress issues independently and quickly assimilate issues and necessary actions, seeking clarity and/or support as required to secure the right outcome
  • Use highly effective planning and organising skills to support task management and problem-solving and demonstrate excellent time management capability
  • Ensure that all communication is clear and appropriate for its intended audience with the ability to communicate at all levels of the organisation