Property Repairs Co-ordinator

Location
Ipswich
Salary
£18000 - £22000 per annum
Posted
13 Nov 2020
Closes
13 Dec 2020
Ref
131120CWP
Contact
Caroline Walsh
Sector
Property
Job Function
Claims
Contract Type
Permanent

Property Repairs Co-ordinator, Ipswich - £18,000 - £22,000

The Role:

We have an exciting opportunity for someone looking to utilise their customer service and co-ordination skills in a busy and growing Claims outsourcing company. As a Property Repairs Co-ordinator you will be responsible for managing telephone and email queries from clients, suppliers, and partners.

Daily Duties -

  • Deploying claims to relevant suppliers to ensure timely response
  • Processing claim management administration tasks accurately and professionally
  • Accurately recording information onto relevant databases
  • Negotiating settlement of claims with customers, clients and suppliers where appropriate
  • Handling customer complaints in line with Company guidelines
  • Providing excellent customer service to clients
  • Complying with the Data Protection Act and FCA regulations

Requirements:

We are looking for a confident and customer focussed individual with some form of property management, property claims or repair co-ordination experience.

Other attributes needed include:

  • Strong Customer Service skills
  • The ability to work to targets and deadlines
  • Good planning and organisational skills
  • Excellent communication, influencing and decision-making skills
  • The ability to foster good team spirit and develop a learning culture to support team and individual development objectives

How will I be rewarded?

  • 22 days holiday per annum rising by 1 day each year after 2 years' service to a max of 30days
  • Salary increases in line with completion of training modules and processes
  • Subsidised gym membership
  • Amazon Voucher on your Birthday
  • Sports and Social events (Christmas Party etc) and a generous staff social fund
  • Free fruit available every day in the office
  • Free eye check each year and contribution towards glasses
  • Death in service benefit

Other:

Please note that salaries offered will depend on your experience.

The office in Ipswich is easily accessible but does not offer car parking.

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