Motor Engineer - Desk Based, Remote Working

Location
Ipswich
Salary
£25000 - £30000 per annum
Posted
03 Feb 2021
Closes
05 Mar 2021
Ref
030221CWME
Contact
Caroline Walsh
Job Function
Claims
Contract Type
Permanent

Motor Engineer - Desk Based - Remote Working - £25,000 - £35,000

A new opportunity has arisen to work for a growing Claims Management organisation as a Desk-Based Motor Engineer.

The Role

You will be required to have extensive knowledge of dealerships' working methodologies, estimate creation and workshop/engineering experience so that input into the validation of estimates can be handled in accordance with laid down processes

  • Processing new authorisations within agreed timescales
  • Understanding and identifying the correct parts and pricing them appropriately at the time the estimate is being approved
  • Understanding different paint preparation and finish times
  • Establishing the best repair method for damages in line with manufacturer guidelines with a good understanding of smart repairs and PDR
  • Negotiating hours and costs to complete repairs
  • Identifying the difference between transit and warranty damage
  • Understanding individual client definitions of "not saleable as new" and "beyond repair for write off" when making determinations on vehicles
  • Contribute to the management of the process for handling total losses across markets
  • Justifying and explaining all estimate/cost reductions clearly with evidence from any necessary systems
  • Identifying trends such as consistent production defects or damage at specific points in the transit procedure to allow further investigation.
  • Occasional travel to assist contractual obligations to dealers, colleagues or other business divisions if required.

To be successful in this role you will need to demonstrate:

  • A solid understanding of the motor claims administration processes with experience of estimate creation using industry accepted systems such as Audatex and direct manufacturer systems
  • Preferably have a workshop/engineering background
  • Be organised and have a proactive approach and be happy to work by yourself
  • Have excellent communication skills, both verbal and written
  • To develop and maintain excellent working relationships with customers and colleagues across the Company
  • Adopt good time management practices with the ability to prioritise work
  • Have great problem solving skills with the ability to adopt a logical approach to resolving problems
  • A flexible approach and positive attitude

Strive to deliver performance targets and drive business improvements to contribute to the success of the business

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