Motor Engineer - Desk Based, Remote Working

Motor Engineer - Desk Based - Remote Working - £25,000 - £35,000

A new opportunity has arisen to work for a growing Claims Management organisation as a Desk-Based Motor Engineer.

The Role

You will be required to have extensive knowledge of dealerships' working methodologies, estimate creation and workshop/engineering experience so that input into the validation of estimates can be handled in accordance with laid down processes

• Processing new authorisations within agreed timescales
• Understanding and identifying the correct parts and pricing them appropriately at the time the estimate is being approved
• Understanding different paint preparation and finish times
• Establishing the best repair method for damages in line with manufacturer guidelines with a good understanding of smart repairs and PDR
• Negotiating hours and costs to complete repairs
• Identifying the difference between transit and warranty damage
• Understanding individual client definitions of "not saleable as new" and "beyond repair for write off" when making determinations on vehicles
• Contribute to the management of the process for handling total losses across markets
• Justifying and explaining all estimate/cost reductions clearly with evidence from any necessary systems
• Identifying trends such as consistent production defects or damage at specific points in the transit procedure to allow further investigation.
• Occasional travel to assist contractual obligations to dealers, colleagues or other business divisions if required.

To be successful in this role you will need to demonstrate:

• A solid understanding of the motor claims administration processes with experience of estimate creation using industry accepted systems such as Audatex and direct manufacturer systems
• Preferably have a workshop/engineering background
• Be organised and have a proactive approach and be happy to work by yourself
• Have excellent communication skills, both verbal and written
• To develop and maintain excellent working relationships with customers and colleagues across the Company
• Adopt good time management practices with the ability to prioritise work
• Have great problem solving skills with the ability to adopt a logical approach to resolving problems
• A flexible approach and positive attitude

Strive to deliver performance targets and drive business improvements to contribute to the success of the business