Team Leader

2 days left

£26000 - £28000 per annum
24 Mar 2021
23 Apr 2021
Caroline Walsh
Contract Type

Team Leader

A new opportunity has arisen to join a well-known Insurance company within their Claims department as a Team Leader.

You will be responsible for overseeing the performance and development of a team of Handlers, ensuring that both team and individual performances are maintained as well as customer and client expectations.

This is a great opportunity to make a difference at a time of continued growth and managed change.

Your responsibilities as Team Leader include:

  • Proactively lead and motivate a team of Handlers to achieve team objectives
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction
  • Act as a referral point for the team
  • Ensure excellent customer service is delivered to and on behalf of clients
  • Act as a contact point for clients on a day to day basis
  • To train and develop team members to reach their potential

To be a successful Team Leader you will demonstrate:

  • Insurance Industry experience with a proven ability to lead and manage a team of people
  • Good understanding of the Insurance process
  • The ability to coach and mentor your staff whilst monitoring the team's performance on a regular basis ensuring that quality, customer focus and cost control is maintained
  • Able to foster good team spirit and develop a learning culture to support team and individual development objectives
  • Demonstrate excellent communication and interpersonal skills, and able to liaise effectively with various members throughout the organisation

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