Commercial Account Executive (Servicing)

Do you want to be part of the senior team in a reliable and resilient, boutique Insurance Broker in Kent? Are you an experienced Client Servicing Executive with a Property-Casualty insurance background? Are you good at building reliable relationships (both face to face and over the phone/ Zoom & Teams ) with existing clients and do you understand the needs of customers from a diverse set of UK industries?

If so, I am very interested in talking with you!

A well-established Broker is looking for an experienced Servicing Executive to join their growing, enthusiastic self-empowered and highly successful team and adopt a portfolio of existing clients. The Servicing Executive will be responsible for their renewal, cross-selling and upselling where needed and dealing with Insurers on the day to day matters that arise.

What can you expect?

• To work with the senior team to shape and contribute to the future of the business
• To work with a wide insurance marketplace in meeting the needs of clients
• To be part of a team that strives to deliver best practice, market leading service and client focused solutions
• Good work life balance/ flexible working - a healthy mix of being based both at home and at the office
• Multiple opportunities for continuous personal development, charity work and events program

The Role:

• Manage a portfolio of existing clients throughout the year, including their renewal cycle
• Identify, agree and execute strategies for clients’ insurance and risk management needs
• To help clients with non-insurance related matters by putting them in touch with other clients that can provide insight and assistance
• Liaise with Insurers on behalf of clients
• Complete own administration accurately and effectively
• Chasing client payments
• Strive to deliver best practice, market-leading service and solutions for all clients
• Be an active, and positive contributor to the team and business as a whole

The Person:

• Property-Casualty (Combined) insurance experience as a servicing executive
• Exceptional communication, relationship and interpersonal skills
• An eye for detail and an ability to understand and exceed customer needs
• Negotiating and Influencing skills
• Analytical and problem-solving skills
• A working knowledge of the regulatory environment
• Cert CII qualified and working towards ACII is desirable

What makes you stand out:

• Dynamic with previous client facing experience
• A self-starter with a proven track record of success with existing clients
• The ability to remain calm under pressure and be able to work flexibly when required
• A deeper knowledge of Construction, Motor Trade, Engineering, Property Owners, Motor Fleet, PI, Cyber and Marine trades

If you would like to hear more, please get in touch for a confidential chat.