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Customer Reception Advisor

We are currently looking for a Customer Reception Advisor to join our Legal Services team based in Bristol on a fixed term 12 month contract with a possibility of becoming a permanent colleague

What we are looking for:
We are recruiting for a call handler with an excellent customer service skills and a confident telephone manner, including a strong level of empathy in dealing with customers who are often in difficult situations. You will have the ability to work under pressure, deal with calls efficiently and pro-actively while at the same time ensuring a high level of professionalism and accuracy. Previous experience of working in a lively team is essential however no legal experience or knowledge is required.

What you will be doing:
DLG Legal Services provides a telephone Legal Advice Line service to legal expenses customers between 8am and 6pm, Monday to Friday. This service entitles customers to call us for legal advice on a broad range of legal issues, and our Customer Reception Team deal will all calls to the Legal Advice Line in the first instance

- Acting as the first point of contact, connecting with customers in a warm, friendly and welcoming manner

- Ascertaining the nature of the customer's legal query and assessing whether they are entitled to legal advice based on policy cover

- Advising customers to the appropriate area of the business depending on the issue they have;

- Setting up new enquiries on our case management system;

- Handling the referral of calls to our legally-qualified Advisors, including arranging call backs and managing expectations as to timescales and outcomes.

- Assisting our litigator with various administration tasks

What we will give you:
We have a strong focus on developing you and your skillset and work hard to give you the tools to do so. In addition to this we also offer a generous benefits package including family and work life balance focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you and your family as well as a range of other optional benefits

Working hours- 35 hours a week Monday- Friday

Rotational shift pattern of 8-4, 9-5, 930-530 & 10-6, Monday to Friday. 1-2 Bank holidays per year

Closing date 18th June 12pm

Customer Reception Advisor

Bristol, UK
Full time
General Insurance

Published on 07/21/2021

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