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Deskside Support Analyst

The role

Deskside Services is responsible for end user equipment, video conferencing and level 2 troubleshooting. The Global team is based out of the UK and US reporting to the director of End User Computing.

Key accountabilities

You will be responsible for:

  • Providing Hands and Eyes Support (assistance to network, voice and collaboration teams as required).
  • Supporting the business, contacting the end users who need support for troubleshooting and root cause analysis for accurate assignment and timely resolution.
  • Participating in an on call rotation within the wider team to ensure a strong, robust service is provided to the business
  • Conducting Install, Move, Add and Change activity via a ServiceNow Service Requests.
  • Coordinating SOHO Kit (Single Office Home Office) configuration/shipment for existing employees and new starters.
  • Providing conference room equipment support and upkeep.

Skills & experience

  • Experience in supporting end users in a larger organisation
  • Experience in troubleshooting/supporting Win 10
  • Experience in Microsoft Office (2013, 2016, or O365
  • Experience in WebEx
  • Experience in AV conference rooms technology
  • Strong oral and written communication skills
  • If you have an understanding of basic desktop virtualisation technologies and tools, this will be advantageous, although not a necessity.

Deskside Support Analyst

London, UK
Full time
Lloyd's of London Market
bonus & benefits

Published on 01/06/2022

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