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London Market Claims Technician

We have a really exciting opportunity for a Senior Claims Technician with strong London Market knowledge to join a billion dollar consultancy as they scale up their UK operation. It is a really exciting time to join them at the moment as they have some huge growth plans so it is a great opportunity if you are looking to grow and progress your career. Our client currently has offices opening across the country and offer the opportunity to work fully remotely for the right candidate.


  • Process and issue FNOL to all markets, handle and send to client
  • Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible
  • Handle all the query management with the customer claims teams
  • Handle claim payments, including reinsurance payments and recoveries
  • Delivery loss summary and analysis
  • TPA Management and administration
  • Deliver relevant service levels per the pre-defined customer service level agreement

Additional Duties:

  • Day to day mentoring and oversight of Claims Trainees
  • Day to day interaction with team members to review and provide guidance on exceptions
  • Mentor and develop direct reports
  • Deliver Claims handling training to new hires
  • Support with UAT or new technology


  • Degree or equivalent
  • ACII/CII/ London Market certifications are desirable
  • Commercial claims experience
  • Exceptional communication skills
  • Attention to detail
  • Planning and organising
  • Resource management
  • Leadership qualities and effective team management
  • Ability to mentor and motivate others
  • London Market knowledge/ experience is essential

Visit the IDEX Consulting Ltd website for further opportunities. We value diversity and always provide guidance based on merit. Please note that the information supplied may be retained for up to 3 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

London Market Claims Technician

London, UK
Full time
Claims, Claims Technician
Lloyd's of London Market

Published on 07/26/2022

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