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Property Claims Handler

Catalyst Claims Management Ltd is a Specialist Property Claims Management Company which prides itself in its dynamic culture, brand and reputation for the provision of exceptional customer service. Due to continued expansion, we are looking to recruit Property Claims Handlers to join our team in our Oldham office.

We are seeking insurance claims handlers who will be responsible for handling a portfolio of claims from first notification through to completion of works, dealing with incoming calls from policyholders, insurers and contractors. You will fully manage the claims process, liaising with all parties involved ensuring the claim is handled professionally, efficiently and effectively.

Technical building knowledge and claims handling experience, particularly in underground services and subsidence, is desirable for this role along with excellent customer service and communication skills. The ability to work to Service Level Agreements and show professionalism and courtesy is essential.


  • Proactively handle claims from claim notification through to settlement
  • Liaise with clients, policyholders and contractors to gather information, provide updates and manage expectations to ensure a smooth customer journey
  • Ensure the prompt appointment of relevant network contractors to each claim
  • Provide complete and accurate information to contractors to enable them to respond in line with our requirements
  • Demonstrate empathy and understanding when liaising with policyholders
  • Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
  • Endeavour to constantly improve processes and procedures
  • Act as a contributing member of the team and undertake such other duties as reasonably required
  • Ensure all claims are handled within the appropriate timescales & in accordance with client KPI's and SLA's
  • Gather and process information to support the effective assessment of claims
  • Ensure any technical referrals required contain all relevant information and recommendations
  • Use knowledge to review and interpret site specific data, information and images to make decisions on policy liability, approve estimates and scopes of work, repudiate claims, amend scopes of work and challenge contractors reports and estimates
  • Work with contractors to find the most effective solutions to practical property damage issues
  • Create accurate and presentable reports for submission to insurers for consideration of policy liability
  • Liaise with contractors in respect of best methods of scheduling and completing works on site
  • Update and maintain industry knowledge for practical application
  • Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
  • Ensure full compliance with all relevant regulation and legislation, including, but not limited to, Data Protection law, Health and Safety legislation and FCA regulations.

Essential Skills & Knowledge:

  • Detailed knowledge of buildings claims, preferably underground services and / or subsidence claims
  • Strong working knowledge of relevant legislation, insurance industry best practice and protocols relating to property damage claims
  • Strong interpersonal skills and able to communicate, both verbal and written at all levels within the organisation
  • Capable of working under own initiative and without supervision
  • Numerate and methodical with a keen eye for detail
  • A proactive self-starter and demonstrate a can-do attitude
  • Strong organisational skills and the ability to work to tight deadlines and schedules
  • Competent in the use of Microsoft Office i.e. Word, Excel and Outlook
  • Cert CII qualified or equivalent is desirable

Salary dependant upon skills & experience.

Property Claims Handler

Catalyst Claims Management Ltd
United Kingdom
Full time, Permanent
Claims Handler/ Executive
General Insurance
££20,000 - £29,999

Published on 07/08/2021

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